RETURN and EXCHANGE shipments:
It is possible to cancel your order before the items have been shipped. Once your order has been dispatched it is not possible to make a return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@THEBALLEN.COM and send your item to:
Calle 80 # 9-92 of 201, Bogotá DC, Colombia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.